Enjoy this selection of marketing articles published in the past year. Click on the title to read the rest of the article.
Magic Words to Transform Your Business Relationships
Abracadabra!
Imagine that you could wave an enchanted wand while uttering magic
words that transform your business coals into diamonds. You don't need
the wand and you probably already know the magic words. The sticking
point like everything else in life is that it's not what you know that
counts, it's what you do with what you know.
Too many business owners are looking for complicated solutions
and overlook the simple secrets of business success. Why have so many
uneducated entrepreneurs excelled in business? Because they only
understood simple things and applied those simple things passionately.
Richard Branson is an outstanding example.
One of the purposes of marketing is to build strong relationships
with your clients and prospects. You build (or destroy) relationships
with what you do and say. Let's explore the language of good
relationships. It costs nothing except your attention to the words that
you and your team use with clients and prospects - and with each other.
3 Polarizing Branding Secrets from Death Cigarettes
How can you build a stronger brand? Take a position that some people hate so your preferred customers love you.
I heard the best lessons about "How to create your Brand?" on the podcast interview with UK entrepreneur BJ Cunningham.
BJ Cunningham created a company called The Enlightened Tobacco
Company in 1991, selling a cigarette called "Death Cigarettes". It was
presented in a black package emblazoned with a white
skull-and-crossbones logo. Just imagine how that image might appeal to
the rebels. That is the start of a strong brand.
His premise was to take a position that none of the other
cigarette companies were willing to take. That's good advice for any
business building a brand! At the time all the tobacco companies were
still denying any ill effects of smoking tobacco. You know the tired
story, "It has not been proven that cigarette smoking causes cancer."
Somehow the tobacco barons rehearsed well enough to deliver that lie
with a straight face. But that is a different issue.
Hand Written Notes - the Original Social Media
More Personal Than Digital Media
It's impossible to ignore the Social Media crusade. Perhaps you
received business through Social Media contacts and activity. I admit
that I've made interesting new contacts, renewed old friendships and
generated business through social media.
However, I've received a lot more business and recognition from
sending hand written notes. The two best messages to send via hand
written note are thank you and congratulations. Thank you for your
business, help, referral, testimonial, patience, gift...
Congratulations on your achievement, recognition, new venture,
milestone… The prompting for the note could be personal or business.
Boost Your Personal Brand by Leveraging Your Association Membership
As a member you have many ways to enhance your personal brand without breaking a sweat. What's holding you back?
Your personal brand is not a logo, colour or tagline. It's the
combination of all that you do, say and especially what others say about
you.
When you are a member of an association - that speaks about you.
The credibility of the association, the ethics, the leaders and the
positioning of the association speak about your personal values. But,
only if you broadcast your membership to the marketplace. Don't be shy.
If you have reason to be proud of your association, then brag about that
association. List your membership on your Linkedin profile. Put "member
of" in your email signature and display the membership plaque on your
office wall. Brag about who you associate with.
How to Kick Start Your Writing To Boost Your Personal Brand
One of the best ways to become known as the expert is to write.
You could write to or for newsletters (association, corporate,
community), newspapers (community, business, trade, weekly, daily), or
magazines (general, trade, association, business).
George Torok
Keynote Marketing Speaker
Co-author of Secrets of Power Marketing
Get your free copy of "50 Power Marketing Ideas"
Power Marketing on FaceBook
Marketing Zoo on Twitter
Marketing expert, George Torok helps businesses gain an unfair marketing advantage over the competition. A bestselling author, he consults with business owners and is available for speaking engagements. Power Marketing is a registered trademark. Enjoy the marketing insights, tips, and strategies on branding, media relations, promotion, networking and personal marketing. Add your comments.
Monday, December 31, 2012
Thursday, December 27, 2012
The Branding Fallacy
Your Branding might be killing your business
Beware of the branding zombies. They regurgitate meaningless mantras like “branding is good”, “you need a brand” and “we can help you develop your brand.” These creatures only want your life blood. Unfortunately these zombies don’t look like the ones in Michael Jackson’s Thriller video. They look like you and me. They call themselves branding consultants, marketing agencies or graphic designers. And they try to sell you snake oil remedies.
It’s time for a branding wakeup call. This might hurt especially if you have recently succumbed to worship of the brand. Remember, “Pay no attention to that man behind the curtain” in the movie The Wizard of OZ. I’m ripping back the curtain. You might not like what you see. But it might save your business. I’m urging you: Pay attention to the man behind the curtain.
Let’s start by examining some of the world’s best brands.
Read the rest of The Branding Fallacy
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Saturday, December 22, 2012
Police Chief Sends Christmas Cards to Criminals
Kudos to the Abbottsford police department for their creative
marketing campaign.
Marketing is not just about selling a product or service. It
is about sending messages. Every organization needs to market. That includes
non-profits, public service and the police.
In this case, the Abbotsford police department produced and
mailed a custom Christmas card to known criminals and “persons of interest”. It
has a picture of the police chief dressed as Santa with a bullet proof vest
over the Santa suit. He is holding an assault rifle. The caption is:
Which list will you be on next year?
Inside the card is the note “it’s never too late to change”
along with a phone number the recipient is encouraged to call when they want
help to change their life.
I assume that the role of the police is to protect the
public from harm. That includes investigating crimes and charging law-breakers.
But it’s better to prevent problems than try to clean up after. So part of
their role means showing up and making their presence known. That helps to keep
some offenders in line.
What did the Abbotsford police department do well?
- The police targeted a specific well-defined audience. They had detailed contact and activity records about this target audience. That information gave them insight into the most likely mindsets and perspectives of the target group. They used their database.
- The cost is low. The possible return is high. Even one less offender will more than pay back the costs of personal loss and policing costs. The risk of failure is low. Even if nothing changes, the police have demonstrated a clear attempt to reach out to offenders.Low cost and low risk.
- This creative message is a good public relations move with the community. The public will be reassured that the department is proactive and innovative. It might be reassuring to know that the police are keeping track of the offenders. A message for their other stakeholders.
- The Christmas card uses a tongue-in-cheek humour while hinting at a threat. Law-breakers probably understand and are motivated by threats more than most. This will certainly grab the attention of the intended audience. Bold and attention grabbing.
- The Christmas card offers hope. Everyone needs and responds to hope. Some of those recipients might be at the stage where hope will attract them to make a phone call or make changes in their pattern of life. Offer hope.
- The timing of the Christmas card leverages the good will of Christmas and the resolutions of New Year. Often people simply need a “logical” reason to change. People need a "because".
- The results of this campaign are easy to measure. First, phone calls from the recipients are one measure. Second, the arrests of the people on this list will be another. Measurable.
- This Christmas card campaign is bold and provocative and will offend some people. An effective marketing campaign is bold and provocative. Every organization has friends and enemies. You know that your marketing is bold enough when your enemies are offended. Who cares what they think. They are your enemies and will be no matter what you do. Good controversy can help your position and reinforce your message. There’s no question about where the police stand on this issue.
- For all who receive this card the message is “We’re watching you”. That seems like a good message to send to law-breakers. That alone makes this mailing worthwhile.
- For the community of Abbottsford, they can see that this police chief had a sense of humour, is bold and he knows his duty. Use the CEO to put a face on your campaign.
Merry Christmas to Chief Bob Rich and the team at the
Abbottsford police department. And most importantly a Happy and crime-reduced
New Year.
Read more about Abbottsford Police Sends Christmas Cards to Gangsters, Drug Dealers at Huffington Post
Read more about Abbottsford Police Sends Christmas Cards to Gangsters, Drug Dealers at Huffington Post
Read more about Abbotsford police enlist gun-toting Santa for criminals’ Christmas cards at Globe and Mail
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing
Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Thursday, December 20, 2012
Gentlemen Get your Nails Done
I was surprised to find this advertisement for manicures and
pedicures in the men’s bathroom. I noticed it on the counter while washing my
hands. Naturally, my first reaction was, “OMG, I must be in the wrong
bathroom.” Two seconds later I realized that I had just used the urinal so this
must be the men’s bathroom.
I finished washing my hands while examining the ad. Then I
began to wonder, “Why is it here?” “Did someone place it in the wrong bathroom
or is there some new trend happening?”
So let’s examine this advertisement.
I don’t know if $59 is a good price for a combination
manicure and pedicure but it was the most prominent bit of information on this
ad. Look at this ad and notice your eye movement. Most likely the image of the
woman’s face in the top left catches your attention, then your eyes dart to the
bottom right yellow seal with $59 in the centre.
What is that selling?
Who is this ad for?
Was it intended to attract men to get a manicure and
pedicure? And if so, is it targeted at men who want this service or is it
trying to convince men that they should check it out?
Or, was it intended to get men to tell their wife or girl
friend about this service?
What was the key benefit offered here?
The photo of the young woman was attention grabbing –
especially in a men’s bathroom. You can imagine what images of attractive women
are usually used to sell in the men’s room.
The second attention-grabbing piece was the yellow seal
surrounding the price of $59.
The third prominent bit on this ad was the word “Express”.
The fourth place that your eyes might jump to is the top
right and the words “Black Friars”. And you still wouldn’t know what this ad is
about. “Black Friars” sounds like the name of an English pub to me.
If you continued to read under Black Friars, you would
discover a detailed address that indicated this service was available at this
hotel. That seems a long way to say “Visit the nails spa right here.” My guess
is that information was for people who were not in this hotel.
As a marketing specialist I was intrigued, unlike the usual
suspects, so I eventually noticed the words about Manicure and Pedicure.
A few marketing lessons from this ad:
Who are you targeting? The men’s bathroom is a different
audience than the women’s bathroom. And there is more than one target audience
in the men’s bathroom.
Don’t create one ad and then publish it everywhere else. You
see this often where the magazine ad gets duplicated on the billboard. It saves
on design cost and wastes money on publishing.
Look at the ad and think about what might be going through
the mind of the viewer.
By the way, if they wanted to get men to visit the nail spa
they might have used the heading, “Gentlemen, Get Your Nails Done – and enjoy
the extra attention from the ladies”
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Monday, December 17, 2012
Hand Written Notes – the Original Social Media
More Personal Than Digital
Media
It’s impossible to ignore the Social Media crusade. Perhaps
you received business through Social Media contacts and activity. I admit that
I’ve made interesting new contacts, renewed old friendships and generated business
through social media.
However, I’ve received a lot more business and recognition from
sending hand written notes. The two best messages to send via hand written note
are thank you and congratulations. Thank you for your business, help, referral,
testimonial, patience, gift…
Congratulations on your achievement, recognition, new
venture, milestone… The prompting for the note could be personal or business.
Here’s why you might consider sending hand written notes.
Your note will stand out which means it will be noticed and
remembered. Very few people are sending hand written notes so you will be
different from the rest.
The open and read rate is much higher than for email or
other avenues of digital messaging. Most people will promptly and eagerly open
the envelope to see what the note says.
It’s low tech, which means that it’s simple to do and easy
to follow through. You don’t need to register for expensive classes on how to
use this tool or hire consultants to do it for you.
It’s your handwriting. What could be more personalized than
that? There’s character in your handwriting that can never be captured by Arial
or Times Roman. It doesn’t matter if your handwriting is sloppy as long as it
is legible. The secret is to slow down when you write that note.
It’s handwritten so people realize that it’s personal and
written from you to them – one-to-one. We never really know about your digital
messages. They could be mass messaging or cut-and-paste.
Opening the envelope and holding the note, is tactile which
means that it stimulates an underused sense.
This marketing device will never be hijacked by Google or
Facebook. You could order custom printed stationary or you could buy a package
of plain note cards and envelopes.
The next step for you is to make it a daily or at least
weekly habit to send notes to clients, prospects, associates, staff and other
contacts.
© George Torok is co-author of the bestselling, Secrets of
Power Marketing. It’s the guide to personal marketing for the non-marketer and
published in seven countries. Get your free copy of “50 Power Marketing Ideas”
at www.PowerMarketing.ca
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing
Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Monday, December 03, 2012
8 Marketing Truths that Will Make You More Profitable
Beware of the dangerous marketing myths that can destroy your business. You’ve probably heard most of them. Many are spread by the marketing mystics who don’t understand or don’t want you to understand the simple realities of marketing. The challenge for you is to sort the truths from the myths and the mystics from the masters.
Read this article and study each of these marketing truths to increase your profits and reduce your losses. Think about how you will apply these marketing lessons to improve the profitability of your business.
1. Marketing is
about sending messages
Everything you do or don’t do sends a message. Marketing is much more than advertising. Marketing includes your customer service, company policies, telephone manner, community presence and supplier relationships.
Everything you do or don’t do sends a message. Marketing is much more than advertising. Marketing includes your customer service, company policies, telephone manner, community presence and supplier relationships.
Read the rest of Marketing Truths that will Make You More Profitable
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Monday, November 26, 2012
You are NOT a Brand – You are a Person
Personal branding or just personal?
What do you see when you look in the mirror?
It’s not a logo or a brand staring back at you. It’s your
face. That face is a sign that you are a human being.
Don’t get fooled by the pundits claiming that you must have
a personal brand to succeed. While they’re preaching “Brand or die” they’re
fitting you for their version of branding. It’s like the used-car sales rep
saying, “Trust me. This car is perfect for you”.
Back to the mirror
Smile. Notice the warmth conveyed when you smile. Notice how
friendly you look when you smile. What do you feel is more attractive – a logo
or that smile?
Examine that face. That face is the outward expression of
all your wisdom, experience and character. Brands don’t possess any of that.
Why would you trivialize your character by calling it a brand?
Look closely at your eyes. The old expression is “the eyes
are the window to the soul”. Behind those eyes are your values, emotions and
personality. Go ahead and wink at yourself. What did you see? Brands can’t wink
at you.
Instead of fretting about your brand, get more comfortable
with yourself. Identify and reinforce your strengths because that’s why people
will like and buy from you.
Take everything that is you and build better relationships.
Those relationships will be far more powerful than any
brand. Relationships are multi-dimensional while brands are flat. Relationships
are living connections between people while brands are corporate attempts to induce
a zombie-like trance on customers.
Some might suggest that if you build relationships your personal
brand will evolve from that. That’s okay, but don’t focus on the brand because
the brand will at best be a shadow of your personality. If you focus on shaping
the shadow you risk losing the benefits of being a human being.
Who would you rather do business with – a brand or a person?
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Thursday, November 22, 2012
Networking Virus
If I have a cold or the flu I can give it to you by
touching you. Shaking hands is enough to spread the common cold or the uncommon
flu.
If I cough in your direction would you be offended? You would be
justified because many viruses are airborne.
You probably don’t want my disease. You might be annoyed if
I was aware of my disease and still spread it to you. You probably know that carriers
of AIDS can be criminally charged for having unprotected sex. Spreading colds
and flu might not be a criminal offense yet but many of us could act more
responsibly.
We know how colds and other viruses are spread but people still
spread them.
At a national conference I observed:
An individual vigorously shake hands with everyone at our
table then mention that he had a bad cold. Why didn’t he simply announce his
cold and not shake hands? We would have understood and appreciated his
thoughtfulness. Instead he demonstrated how thoughtless he was.
The president of the association coughed into his right hand
– the one he shakes other victims’ hands with. Did he cough because he had a
cold? Did he wash or sanitize his right hand before shaking hands with others?
The presenter coughed into his right hand several times
during his presentation and mentioned that his voice was bad because he had a
cold. Then this sick presenter shook hands with many of the attendees after his
presentation. How sick is that?
We know that rats spread the plague. We know the results of SARS.
We know the annual effects of colds and flus.
If you have a communicable disease, don’t shake my hand. I
won’t be offended. But if you shake my hand when you knowingly are incubating a
virus, that would enrage me.
After attending a networking event at which some speakers
clearly complained about their cold I suffered the ravages of a bad cold over
the next few weeks on my European vacation. Those sick people spread their germs before and after their speech. Thank you very much!
Rats spread the plague because they didn't know any better.
What’s your excuse?
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Monday, November 19, 2012
Student Looking for Help with his Marketing Assignment
Occasionally I receive an email from a university or college
student asking for help with his marketing assignment. So far it has only been
males. Not sure what that means. Are guys more lazy and looking for the easy
way out?
The email has followed a similar formula of flattering me,
introducing himself, stating the assignment and then asking a vague question with
an appeal to my generosity. The students seemed to be searching for a free
homework writer. The students have asked me to write their paper or at least
give them the content for their assignment. The odd one has stated that he is totally
lost on where to start. But none has asked good questions. They haven’t
referenced one of my articles or challenged my opinions.
In every case the student has demonstrated a lack of thought
about the topic. They seemed to think that because I’m an expert on marketing I
owe them. Actually I believe that I need to protect the world from flim flam
artists, deceptive marketers and lazy thinkers.
I have been offended by each of these requests. The student doesn't seem to be interested in the topic enough to ask better questions,
think about the topic and research my articles and blogs.
With a little bit of research they would find my articles,
blog posts and YouTube videos. They would learn a lot about marketing and my thinking
by studying those publications.
My first and lingering thought when I receive these messages
is “You deserve to fail this course.”
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing
Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Monday, November 12, 2012
Marketing Tips video: Be Hungry and Follow Systems
Remind yourself that your competition is hungry. Are you hungry enough? If so, design and follow marketing systems to gain your unfair advantage. If someone must starve - let it be your competition.
Watch this video report from the streets of the Big City. Hear the brutal reality about your marketing.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Watch this video report from the streets of the Big City. Hear the brutal reality about your marketing.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Friday, November 09, 2012
Power Marketing Tip 52: Demonstrate Value
Demonstrate Superior Value
George Torok
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
One of the criteria for your
marketing is "Does it demonstrate value?" In particular does your marketing
demonstrate more value than the marketing of your competition?
Keep in mind that everything you
do is compared to the competition by your prospects. If your marketing doesn't
position you as offering more value than the competition then it might be
wasted.
How can you demonstrate the value
of your product or service?
Customer
Testimonials
One of the best ways to
demonstrate value is with customer testimonials. This works best when you quote
real customers to whom your prospects can relate.
The testimonials are most
believable when they show the full name of the individual. If you sell to
business, then it helps to include the title and company name of the person
vouching for you.
For example, "Leslie Williams"
looks better than "LW" or even "Leslie" because you are building trust by
showing that you have nothing to hide.
When you only identify the person
as LW - the questions that are bound to enter prospects' minds are "I wonder if
that is a real person? If LW really loved the service why is she afraid to use
her name?"
For a business-to-business
testimonial use the person's name, title and company name.
Bilbo Baggins
VP Operations
The Shire Group
The above conveys more
credibility and believability than "BB Corporate Vice President".
The next step is to proudly
display your testimonials where your customers and prospects can easily see
them. Treat these words from your customers with respect and pride; this
suggests that you treat your customers with respect and value their
feedback.
I knew I would enjoy the meal
when I saw the lobby of the restaurant covered with framed letters and notes
from satisfied customers.
Some of my clients keep binders
of testimonial letters in protective plastic pages. These binders are tastefully
displayed in the lobby or customer lounge.
It's curious that today's mail
included several flyers yet not one contained a customer testimonial. Two of the
flyers claimed to offer luxury grade service but failed to provide comments from
satisfied customers. What might that suggest?
Put testimonials on your website.
You might list them on a Customer Feedback page and also place at least one
testimonial on every page because every page must demonstrate value to your
prospect - especially the home page.
For business testimonials you
could add the corporate logo next to the testimonial especially if it's a well
known and well respected organization. For retail testimonials you
might include a photo of the person.
Naturally you want to request and
receive the individual's permission with any use of their words or image.
If you want to demonstrate
superior value, display your amazing testimonials in a superior way.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Monday, November 05, 2012
Marketing Tips video: Forget about Branding and Focus on Real Marketing
It's easy to get fooled by the hype about branding. That is a good hole to throw a lot of money into. Instead go back to basics. What is the real purpose of marketing? Not to build a brand. It's to build a business with sales.
Listen to George Torok offering marketing insights from the streets of the Big City.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Listen to George Torok offering marketing insights from the streets of the Big City.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Monday, October 29, 2012
Marketing Tips video: Gain an Unfair Advantage from Your Marketing
Test your marketing with this question. Is your marketing giving you an unfair advantage over the competition? If the answer is no, your marketing isn't helping you.
Hear the brutal truth about marketing from George Torok in this Marketing Report from the Big City streets.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Hear the brutal truth about marketing from George Torok in this Marketing Report from the Big City streets.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Monday, October 22, 2012
Marketing Tips video: Marketing is More Than an Art
A common myth is that marketing is an art. The reality is that marketing is a science and like any behavioural science it is imperfect. It is important to recognize that like any science related to business the numbers are critical. Every good marketer needs to understand the numbers.
Enjoy this Marketing Tip video from George Torok reporting from the streets of the big city.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Enjoy this Marketing Tip video from George Torok reporting from the streets of the big city.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Thursday, October 18, 2012
Customer Service at the Hotel Makes or Breaks Them
We were fed up with the hotel. We had held two full-day seminars
there. The third seminar was already arranged but we were planning to go
elsewhere next time.
The meeting rooms were better than average. The location was
convenient. The lobby was attractive. The lunches were superb. And the price
was competitive. But we were planning to move our business and were even willing
to pay more, because we were unhappy.
Have you noticed that unhappy customers are willing to pay
more elsewhere? That’s an important marketing lesson.
Why?
Our contact person was usually difficult to reach and correspond
with. She was either “on the phone”, “in a meeting”, or “not in”. She seldom
returned our first call. She also seemed to often overlook our email. We
followed up with her so many times that we wondered if they really wanted our
business.
We were not a huge account but we had shown that we could be
a regular client, (two or three times a year). And we always paid promptly.
On the day of the seminars the contact person did not show up
to greet us or even check on things. In fact the only staff who came to the
room were the serving staff. They were efficient but not very friendly. No
representative from the hotel checked in with us at any time to see if things
were okay or if there were any changes.
After the meeting, there was no call from the hotel to ask
for feedback or thank us for our business.
At the previous meeting, the serving staff had removed the
sandwiches along with the desserts immediately after lunch. I thought that
strange because some people like to have their dessert snack a little after
lunch. I also like to have a sandwich at the end of the day because I'm usually
famished after a full day of conducting a seminar.
Lucky for the hotel something changed. They got rid of the
old and hired new people.
Amazing how that can change the customer experience!
The new contact person was cheery and easy to connect with.
She came looking for us early in the day to introduce herself and welcome us.
She appeared later to check on our needs and experience.
When we broke for lunch 30 minutes early, the chef rushed to
provide our sandwiches and wraps. And they were superb.
When lunch was done, the server asked if we wanted the
leftover sandwiches and wraps. “Yes, that would be nice.” was our reply.
“Well you paid for them so I’ll package them all up for
you.”
They nicely packaged up all the leftover lunch and desserts
in ‘take out' trays.
Instead of making us feel like thieves for having a sandwich
later or taking a dessert home – they made us feel special by packaging it all
up for us like presents.
So guess what? We plan to go back to this hotel for our next
seminar.
Here’s the marketing lesson for you: If you are in the
service business – nothing trumps customer service when it comes to keeping
customers!
Before you spend a dollar on advertising and branding –
ensure that you have the right people with the right attitude. That includes
your management, because a good service culture starts with them.
Once your have the right people, provide them with the
training, leadership and rewards to deliver superior customer service.
If you do that, you will save a fortune on advertising and
branding because your customers don’t care about that. The only people that
care about your advertising and branding are those in your marketing
department.
Your customers care about service. Customers are funny that
way.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing
Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Tuesday, October 16, 2012
Marketing Presentation video: How to Appear to be More Successful
We would rather deal with successful people and successful companies. How can you appear more successful - especially when you don't feel successful?
How can you feel more confident?
Enjoy this video clip from a live presentation of George Torok speaking to a group of business owners and representatives. The message is practical and the performance is engaging and entertaining.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing
Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
How can you feel more confident?
Enjoy this video clip from a live presentation of George Torok speaking to a group of business owners and representatives. The message is practical and the performance is engaging and entertaining.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing
Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Thursday, October 11, 2012
Be Perceived as An Expert by Writing Tips Lists
Write
a list of tips or warnings for your clients and prospects. It’s an easy and
effective way to position yourself as a concerned expert.
Tips
The
number one principle for success. . .
Two
ways of approaching . . .
Three
questions to ask when buying . . .
Four
common mistakes. . .
Five
key elements of . . .
Six
steps to creating a . . .
Seven
ways to save money. . .
Ten
tips when using . . .
Warnings
The
single biggest fallacy. . .
Two
dangers of . . .
Three
wrong turns made by . . .
Four
cornerstones of . . .
The
five myths. . .
Six
major obstacles. . .
Seven
deadly sins. . .
Ten
ways to waste . . .
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing
Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
Monday, October 08, 2012
Promote Your Personal Brand by Writing
One
of the best ways to become known as the expert is to write. You could write to or
for newsletters (association, corporate, community), newspapers (community,
business, trade, weekly, daily), or magazines (general, trade, association,
business).
Write a letter to the editor
This
is the easiest way to be published. Watch for an issue that you feel strongly
about or that touches your business. The issue doesn’t have to relate to your
business. This is just a chance for people to know you. Take a stand. If you
can make your communication funny, that is even better. Write it well. The
editors will correct grammar and edit for length. Sign the letter with your
name and a moniker that you like, or your business name. If you find nothing
gets your juices flowing enough to write a letter of opinion, write to the
editor to say what you like about the publication. They always print those
letters.
Write a letter to a
columnist or writer
Some
columnists never get mail, and they will love you if you write them a letter.
Pick a columnist that you like. If you like them, there is a pretty good chance
that they are similar to you in some way, and they will like you.
Write an article
Even
if you think you can't write, write. Then edit your work by rewriting it again
and again, until it sounds good. No one will ever know how many times you
rewrote. When you admire a movie you never judge it by how many takes it took
to get the shot, or by the film left on the editing room floor. When others
read your article they see only the finished product, not the rewrites.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing
Get your free copy of "50 Power Marketing Ideas" Power Marketing on FaceBook Marketing Zoo on Twitter
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